Delivery Information

Delivery of large furniture items are available within Northern Ireland and Ireland only. Delivered by a courier under the Meala title, this will be charged according to distance upon submission of customers details. A quote for delivery will be provided when the order is placed. Deliveries of smaller items and accessories are handled by DPD courier services available to UK, Ireland and the rest of Europe.

DELIVERY SCHEDULES

Next day within Northern Ireland and Ireland.
2 day service to mainland UK
4-5 days service to the rest of Europe
(please allow an extra working day for orders placed after 1pm)

DELIVERY CHARGES UK (small parcels only)
Standard delivery: £5.50
Weekend delivery: £5.50
Free delivery on orders over £250 (not including weekend deliveries) (Currently furniture cannot be delivered to England, Scotland or Wales)

DELIVERY CHARGES REP. IRELAND (small parcels only)
Next day Delivery: £6.00
Weekend delivery: £6.00
Free delivery on orders over £250 (not including weekend deliveries)

DELIVERY CHARGES MAINLAND EUROPE (small parcels only)

Standard delivery: £9.50
Next Day: £25.00
(Currently furniture cannot be delivered Europe)

LARGE FURNITURE ITEMS TO BE QUOTED FOR WHEN ORDERING AND COSTS ARE DEPENDANT ON POSTCODE.

COLLECTIONS
Orders can be collected from our warehouse, Monday – Friday:
Meala Ltd, 5 Manse Road, Belfast, BT8 8DA
Items ordered before 1pm can be collected the following day, subject to available stock.

We endeavor to fulfil all orders and may be able to deliver to your destination even if it’s not listed above. Please contact us at shelley@mymeala.com to discuss shipping enquiries.

DELIVERY FAQs

Here are some of our frequently asked questions.

HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
Once an order has been shipped you will be notified by email. In certain cases, some orders will be shipped partially which will be made clear on your shipping email.

WHY IS PART OF MY ORDER MISSING?
At times we don’t send out a complete order since different items purchased may arrive at our warehouse at different times. Please check your delivery note to see if any of your items will be arriving separately. If the delivery note says an item should be in your parcel but it isn’t, please contact our Customer Service team at shelley@mymeala.com or call on +44 (0)774 3688 526

WHEN CAN I EXPECT TO RECEIVE MY ORDER?
For Northern Ireland & Rep.Ireland deliveries, please allow 2 days for small items and 2 – 3 weeks for furniture or large orders. *

For mainland UK deliveries, please allow 3 days for smaller items and 5 days for larger orders. *

For international orders, transit times may vary between 5-7 days, depending on the country. *

*subject to available stock, if an item is out of stock or on its way please check your email for estimated delivery date.

WHAT IF I HAVE RECEIVED AN INCORRECT ITEM?
If you have received an incorrect item in your order, please contact our Customer Service team and we will organise a free collection service to pick the item up from you. Wherever possible, we will endeavor to organise a replacement item for you. Contact Customer Service team at shelley@mymeala.com or call on +44 (0)774 3688 526

WHAT ABOUT ACCESS CHECK REQUIREMENTS?
It is your responsibility for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery. If you have any concerns about access via restricted spaces, such as doorways, stairs, lifts, or hallways, please contact us before placing your order.

Below are some questions to think about before you purchase large furniture items:
• Is there parking available outside the property?
• What floor is the item being delivered to?

• Is there clear access into the room of choice?
• Is there a lift available?
• Will there be children or pets on site during delivery?
• Are there any other restrictions we should be aware of that may impact the delivery?
• Can you provide any photos or video of doorways, staircase, etc.?

If you have any other questions, email us at shelley@mymeala.com.